My trip got cancelled, how can I get a refund?
You'll receive a full refund if you cancel at least 24 hours in advance for experiences that last up to 5 hours.
You'll receive a full refund if you cancel at least 48 hours in advance for experiences that last from 5 hours and more.
Please be aware that it might take 2-5 working days for international transactions.
Do I have to pay anything extra?
No, you don't, everything is included in your adventure unless it is a bespoke experience.
What is a bespoke experience?
A bespoke experience is the one adjusted to your specific interests. For instance you only want to visit post-modernism art-galleries or to have a day where you will hunt for the antique furniture of La Belle Epoque or spend an afternoon exploring London canals and narrow boats, it's completely up to you!
Can you organise an unusual event for our anniversary and what is the fee?
Yes, we will send you a questionnaire prior the event.
The fee for the day London adventure is £1412 (4 hours and up to 5 people). If you want to visit something opposite from what is described on the website you pay extra £100 per hour for bespoke creation. Usually it doesn't take more than 10 hours to create a bespoke adventure.
Where is the starting point?
For chauffeured adventures we start from your hotel or apartment.
For walking adventures we start at the meeting point indicated on your ticket.
How long do adventures last?
Themed adventures last 2- 2,5 hours.
Day adventures from 4 hours till 10 hours, depending on the option you booked.